Can I change/cancel my purchase?Yes. While the deal is running, you can select to cancel your purchase. You can also purchase different configurations of the same deal if you so desire. However, after the deal is closed, whether the minimum takers was reached or not, you cannot change or delete an purchase. If the minimum takers is not reached, your card is never charged.
What happens after I BUY NOW?You are added to the list of buyers, but your card is not charged until the deal is on. After the deal is on and your card is successfully charge for the purchase amount, you will receive an email notice within 24-72 hours. Alternatively, you can login to Carnnect.com to track your purchase.
Can I get a refund for my order?Before the deal is closed, you can login and delete or change your order. After the deal is closed, all sales are final. We do not provide refunds for services except in extreme cases (for example a merchant goes out of business before you get to redeem the service bought). In other cases, we can transfer the value of your purchase amount to another deal that you wish to take advantage of.
When will my voucher expire?In the ''DEAL DESCRIPTION'' section of each deal, you will be two sets of dates: PURCHASE dates and VALID dates. The purchase dates determine the period in which you must purchase the deal. The valid dates tell you the period in which you must use or redeem the deal. For example: a purchase period can be one day, but the valid period can be 30 days after the date of purchase.
The redemption dates of some products are governed by federal regulations. For example, in the U.S., ''Gift Cards'' must remain valid for at least 5 years. If you are not clear on a particular deal, feel free to contact the merchant at any time to get full clarity.
Is this transaction secure?All your CARNNECT orders are processed on a 248-bit SSL (Secure Socket Layer) server. The transaction is encrypted between your browsers and our servers. When you click the CHECK OUT button, the system pulls up a special ''THAT PAYMENT'' page based on the HTTPS secure server. The THAT PAYMENT platform is a proprietary online payment gateway by ROGEE, the creator of CARNNECT.
When can I use my deal?You can start using your deal immediately after the website states that ''THE DEAL IS ON.'' You can print your CARNNECT voucher and take it in to the merchant. Please DO NOT attempt to use the voucher BEFORE the deal is on. Presenting a voucher before the deal is fraud. Also, do not attempt to use a voucher twice or after it has expired. Please remember that ''consumer and/or business fraud'' are prosecutable crimes. Please use CARNNECT responsibly and fairly.
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