“ Social Customer Relationship Management ”
The World Wide Web has forever changed the way people everywhere relate to each other. It has especially changed the way customers and merchants relate ''to'' each other. Because ''social networking'' is the most popular activity on the web, it is clear that hundreds of millions of people everywhere want to do everything with ''their friends'' on the web.
Social CRM from ROGEE is an inherent framework behind the CARNNECT iCarOffer Daily Deals platform. The CARNNECT slogan of ''We All See What We All Are Going'' is derived from this Social CRM concept. Along with perpetual achieving to provide a ''forever'' record keeping standard, Social CRM from ROGEE is in the CLOUD and so can be accessed from any Internet-enabled device: desktop computers, smart mobile phones, pads, pods, etc.
With Social CRM from ROGEE, the customer does not engage the merchant alone. On the other hand, the merchant also does not engage the customer along. Other merchants and some of the customer's friends on the system may provide conversations that the merchant can use as a point of reference in dealing with the customer and vice versa. Social CRM provides accountability both ways.
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